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Posted by

Manish Kasliwal
Hello, I’m looking to send an email to founders asking them to submit their company information and slide deck. Is there a tool similar to an investor funnel that allows me to maintain a list of founders and send them a form where they can submit their pitch deck and details?
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Posted by

Rolfe Swinton
Hello!  Trying to connect my email to the platform and I get an error message.  Tried on different browsers.  Tried with different email accounts.  Got this same error message each time.  Help please! Trying to send out LPAs and this is a blocker. 
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Posted by

Ariel Sarfati
Hi Woody,
Following up on your conversations with Ram, we need to set up an investor onboarding form suitable for our angel club.
The goal is to have a form that automatically feeds new investors directly into the Decile Hub database, eliminating the need for us to add them manually one by one.
Ariel Sarfati , IL Angel Club
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Posted by

Cigdem Toraman
The deck file uploads on this form (https://treeovc.decilehub.com/submit_your_company) previously worked without any issues. However, in the six deals we recently received, there are no decks or deck links attached.
I asked the founders about it, and they confirmed that they uploaded their decks. We then ran a test ourselves and found that the file upload is not working.
You can check the attached example application.  
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Posted by

Sherif Ghattas
How can I add the expected investment amount for a deal in my deals pipeline? I can't find a field for that, do I have to create a custom field where I can input the amount I am expecting to invest ($100k, $200k, etc.) - If I did so, will this reflect on the stats on the top of the deals pipeline table: Expected Investment $$
1

Posted by

Adryenn Ashley
I have a legacy gmail workspace and I have a number of my domains in it. My primary is wowisme.net, but I also have slayventures.io and I want to send from that account. How do I set that up? When I use the connect button it only syncs my wowisme.net address?
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Posted by

Community Member

How do I Copy / move Prospects in one Pipeline, to another?

1

Posted by

Mark Bregman
I have a problem with a document in my dataroom.  The FIle in the Quidnet Ventures Fund II --> Legal & Compliance folder is called QV2-Legal-Fund Deed-20250326 when I view it is is fine but if I down load it there is an incorrect name in the header. I tried to attach a screenshot below.  Not sure if it is readable.
3

Posted by

Michel Friedman
How do you set up  a task or sub task to be due N days after you complete previous task?  For example, I want to follow up with a nag email a week after I ask for a meeting if the person does not respond.
1

Posted by

Nicholas Roche
is AI toolkit down? getting stuck on "Sending your message..." in all of my chats
2

Posted by

Alexander Aabol
hi how can I enable VC Lab Assist?
1

Posted by

Cristian Guardia
We were able to see the answers to the inquiry form while cliking on the startup name on the deals tab. However, now it´s not available. Where can I find it?
4

Posted by

Manish Kasliwal
I sent an email this morning to a prospective LP. When I ran a test, the email was delivered to my inbox without any issues. However, when I sent the actual email and cc’d myself, I noticed it landed in my spam folder.

Is the only option to check directly with the recipient to see whether it went to their spam folder as well, or are there other steps you would recommend? We are actively reaching out to LPs and want to ensure strong deliverability.
2

Posted by

Wes Schwalje
Hello - My My PACT confirmation has the fund name from a previous cohort. Can you change Rise of the New Frontier Fund to Red Tape Ventures please
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Posted by

Community Member
how do i delete an account
1

Posted by

Rolfe Swinton
is there an email address I can bcc to capture emails into our account that I don't send from Decile hub? 
1

Posted by

Adeo Ressi

Release 2025.2.27: Major Deal Upgrades

The deal memo AI got a serious upgrade while fundraising pipelines learned some manners. We've also taught our email system new tricks and fixed more bugs than a debugging convention.

Deal Memos: AI Intelligence Boost

Major enhancements to the AI-powered deal memo system provide smarter analysis and faster processing, though free accounts temporarily lose access while we optimize costs.
  • Deal memo visibility fixed during reviews
  • AI cost efficiency improved by 30%
  • Free account access temporarily restricted
  • IC review stages now display properly

Fundraising: Contact History Mastery

New pipeline features track communication history and timing, giving you complete visibility into LP engagement patterns and follow-up opportunities.
  • Email history shows in send modal
  • Last contact badges track communication timing
  • Gmail sync enables automatic reply tracking
  • Cross-account activity logging now functional

Email: SMTP Freedom Arrives

Custom SMTP support finally lets you connect any email provider, breaking free from the Google and Microsoft duopoly that ruled your inbox.
  • Custom SMTP integration supports any provider
  • AML email template bug completely resolved
  • Email open tracking reputation improved
  • Auto-save protects newsletter content drafts

Decile Pro: Fund Management Polish

Enhanced investor experience with clearer fund labeling and improved verification workflows for managers juggling multiple capital accounts.
  • Fund name labels for multiple accounts
  • Required accreditation verification displays prominently
  • FMV chart calculations work correctly
  • Masquerade clearing handles LP view switching

Compliance: Signing Process Refinement

Streamlined document generation and signing workflows ensure proper verification steps while improving the GP experience with multiple managers.
  • AML/KYC verification before wire instructions
  • GP countersignature supports multiple managers
  • Document generation responses can be reset
  • Start fund automation handles cornerstone updates

Back Office: Management Fee Accuracy

Critical fixes to management fee calculations and journal entries ensure accurate allocations and proper financial reporting.
  • Reversal journal entries calculate correctly
  • Management fee column visibility restored
  • Financial formatting improved for allocations
  • PAA turbo issues resolved completely

---
Thanks for sticking with us through this feature-packed release! We promise the only thing bigger than this update is our team's caffeine consumption while building it.

Need help? Partners can reach their VA, and everyone else can join the Hub Support Channel. Our support team is standing by with answers (and probably more coffee).
0

Posted by

Arzu Tekir
where can I find the detailed calculations for Assets, Liabilities, and Investors’ Capital for 2025? I am reviewing the Fund I Unaudited Financial Statements.
1

Posted by

Christian Tadrus
So having trouble with my automation.   After a PACT is signed, the "SEND LPA" button on the LP record is greyed out and the hover info says "this person is already in the closing pipeline".    When I check their activity, they haven't been sent an LPA onboarding email.   Not sure how to address or what I'm missing with respect to the automation (as it is configured for my fund backend).  Thanks in advance.
3

Posted by

Adil Hussain
Can I add columns with custom variables in Deals? 
7

Posted by

Eric S. Heinz
Email issues: I'm trying to create an email to all of my LPs (and their spouses/associates), but the email function is not letting me add names to the CC line.  
2

Posted by

Marlon Orozco
What does each stage mean?
3

Posted by

Olivier Tameze-Rivas
I'm experiencing a technical issue with the deal memo for Status and StatusPro (created today and yesterday, 2/25/26 2/26/26) in my Decile Hub account.

Issue: The "Write with AI" button is not appearing on the deal memo, even though I normally see it on other deal memos. I've attached materials to the deal memo and need the AI to help populate the answers, but the button is missing.

What I've tried:
- Refreshed the page multiple times
- Cleared browser cache
- Tried a different browser

Can you please investigate why the AI button isn't appearing and help me get this resolved? I need to move forward with this deal memo.

Thank you
3

Posted by

Manish Kasliwal
When I send out any email from decile I get the following error when I choose the from address as manish@techlabcenter.com. If I send the email from another assigned account, it is working
3

Posted by

Rachel Chalmers
For the last couple of days, I've been unable to use the AI form filler in Deals. Whenever I paste a block of unstructured text, I get the error message "network was not okay." I've restarted Decile and the browser and cleared the browser cache. My network seems ok otherwise
2

Posted by

Steve Linowes
When importing, I'm creating to create drop down box fields (e.g. Prospective LP?, type of company) and I get an error message below (that says I need to create at least one field) but it doesn't give me an opttion to create the drop down list.   What am I missing?
1

Posted by

Michel Friedman
Is there any way to store multiple calendar URLs per sender?  One for 15 minutes, one for 30, one for an hour for example?
3

Posted by

Nikola Rafaj
Hi, I'm having troubles with managing two entities under my account.

There are 2 funds, Healthtech Fund and StartupYard 15. Healthech Fund seems to be ok, the second one is broken (see the screenshot).
  1. Time to time, I can see no prospects although there are 200+ for health and 60 for 15
  2. I can't switch entities, there's not the dropdown menu to select an entity
  3. When editing settings, it changes parameters for the other entity (like VC Firm Name, Subdomain, ...)
  4. When using the extension to import leads from Linkedin, both Pipelines have the same names and can't be changed (Investors, Deals, ...)
Can you advise how to fix it? 
9

Posted by

Community Member
I am getting a technical error processing request:

{:url=>"https://api.anthropic.com/v1/messages", :status=>404, :body=>{:type=>"error", :error=>{:type=>"not_found_error", :message=>"model: gpt-5"}, :request_id=>"req_011CYVdkKN8SBzU39RAtQ5jd"}}
3

Posted by

Community Member
How do you export from LinkedIn your searches?
1

Posted by

Steve Linowes
Hi.  I'm wanting to import my 1,000 people and then hundreds of companies into Decile hub but feel like I'm stuck as I want to incorporate tasks associated with them and notes that I've taken.  I understand how to import in general but feel like there are 2 issues I'm running into - one is getting the tasks/notes associated with the individual incorporated into the record in Decile Hub (including attributes like whether they're a prospective LP) and the other is tying people/companies together.  I have the CSVs for people and companies and then a separate CSV for notes and another one for tasks (including the date due).  Any thoughts on how to get this transferred?
3

Posted by

Rithik Kundu
Hi there, I've been invited to create an account by my colleague Collette Tibbetts for Joker Deck (collettewtibbetts@gmail.com), and for some reason I am not able to access our investor pipeline. When I try to click on certain links (for example, "Opportunities" in the New UI) it says that the Deal Sharing is locked and I don't have access to the information within that. When Collette tried to send me links directly to the pipeline, it also failed, giving me the same error. I'm not sure why that is, but this is a problem given that I need to conduct outreach through this list. Please advise on what should be done, thanks so much!

https://jokerdeck.decilehub.com/pipelines/p8B1OZnk
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Posted by

Poorna R
Discover LPs to Pitch AI tool?
2

Posted by

Rajesh Fernandes
Hi. I can't find the enrich with AI button on Decile Hub (Deals section). Tried searching for a solution with AI, but the article suggested looking for 'Enrich with AI' button. Just cant find.
Also, the AI writer wont start. Restarted my laptop and updated by Chrome. Still, same issues.
2

Posted by

Shesh Sharma
I am trying to find the Decile Pro referral link and I can't seem to find it under edit profile. Can you help. Thx
1

Posted by

Tanya Montmean
Hello how can I add pipelines here to the hub? Can you please kindly guide me though the steps? Thank you
8

Posted by

Ignacio Gutierrez
I created a funnel under the Opportunities section in the sidebar that I would like to archive. Whenever I try to add a prospect to the funnel, it takes me to a 500 internal server error page. In addition, it does not give me the option to archive under the funnel's Settings section. The error ID is: 
0289e256-8118-4329-a496-62c0ea61fd1f
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Posted by

Mike Keymer
I am creating a website for my fund and want to include an Investor Login button that takes them to Decile Pro.

For now, it seems it would simply redirect them to the general Decile Hub login page at https://decilehub.com/users/sign_in?origin=pro.

Question: Is there a way to do a slightly more branded/white-label experience for the login page? (For example, if my LPs went to https://alphaket.decilepro.com/login and were met with the standard login screen except it has a place for my fund's name and logo)

If yes, please advise.
If no, please add as a feature request. 
1

Posted by

Community Member
Hi! I'm Bulk importing records, and trying to create a new dropdown Custom Field (for organization record type). However, the dropdown options/fields are not available to be populated in the pop-up box, and therefore the system doesn't let me conclude the Custom field creation. What should I do? Can you help?
3

Posted by

Pierre-Yves de Jonge
Hi, I’ve started the StartLab program and need to connect my StartLab account to my existing Decile Hub profile. Could you please help me link it without creating a new profile, so I can keep both of my existing accounts?
1
12

Posted by

Cristian Guardia
Can I have an LP with 2 different emails?
1

Posted by

Blair Hirst
Hello I need to update my decile pro settings
1

Posted by

Blair Hirst
I need to update some things in Decile Hub but can't get access to the Decile Hub Pro Settings
5

Posted by

Kent Plunkett
how do i get back to the templates i filled out - the window closed and i cant see it - AI locked me down and it doesnt seem to have saved my work
5

Posted by

Yvone Foong
where do i find how much the prospects invested
1

Posted by

Stefani Sagawa
Hi, I can't find the Settings to enable the Decile assistant. Could you send me a screenshot or some guidance? 
7

Posted by

Manish Kasliwal
I am trying to update the link to our deck. I am not able to find the location to add the link {{fund_details.deck_url}}

I have tried to update in the email template, but it is not saving. Can you guide me how I can get to the location to update the URL link
1

Posted by

Alan Leong
I clicked on the AI Toolkit and the LP archetype - Smaller Sized & Starting LPs and got a Blank screen.
4
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