Hub Support | Decile Base

Thread in #Hub Support

Community Member

May 06 at 04:05 pm

Hi Decile Hub Support,

I’m having an issue reconnecting my Google integration. I received a Google Integration Error notice on May 5, and since then I have been unable to create a new clean connection.

I already tried:
- disconnecting the app inside Decile Hub
- removing Decile Hub access directly from my Google account

Despite this, I still receive a “session expired” error when trying to reconnect.

This seems like it may be a backend integration issue rather than a permissions issue on my side. Could you please investigate and advise on next steps? If needed, please escalate this to the engineering team.

Thank you.

3 replies

Community Member

May 06, 2026 at 16:05

Decile Base AI

Thanks for the detailed report! This does sound like it could be a backend issue on our end, especially given that you've already tried both disconnecting from Decile Hub and revoking access from Google directly.

We'll look into this and escalate to the engineering team as needed. We'll follow up as soon as we have more information!

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Community Member

May 09, 2026 at 20:22

Hey Harry, sorry about these issues. They tend to be spurious, but we will look into this and see what is causing these repeated disconnects.

Community Member

May 11, 2026 at 02:12

Hey Harry, we shipped some changes that we hope will improve this. If this occurs again, please let me know in this thread.

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